Shipping policy

Processing & Shipping Time

All non-customized items are processed and shipped within 1–3 business days unless otherwise stated. Once your order has shipped, you will receive tracking information via email. All Sales Final

All purchases are final sale. We do not accept returns, exchanges, cancellations, or refunds on any items. Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery so we can review the issue and determine an appropriate resolution.

Shipping Delays

While we strive to ensure timely delivery, shipping delays caused by carriers, weather conditions, or other circumstances beyond our control may occur. We appreciate your patience and understanding in such situations.

Customized Items Policy

Made-to-Order Production

All customized items are specially made to order. Please allow approximately 2–3 weeks for production and shipping. We appreciate your patience while we create your personalized piece.

Order Changes, Cancellations & Refunds

Because customized items are created specifically for you, all custom orders are final sale. Once an order has been placed, it cannot be changed, canceled, returned, or refunded. Please review all customization details carefully before completing your purchase.

Production & Shipping Delays

While we work hard to meet our estimated production and shipping timelines, occasional delays may occur due to factors outside of our control, including manufacturer or supplier delays. If this happens, we will keep you informed and provide updates as soon as they become available. 

General Policy We are committed to providing exceptional service and high-quality products. If you have any questions or concerns about your order, please don’t hesitate to contact us at annsfashyn@gmail.com